Optical CRM Showcase & 3-Column Workbench
The Luce Vistaa Optical Workbench is an all-in-one clinical dispensing workstation. Designed specifically for optical counters, it provides real-time access to patient refraction records (OD/OS), 6-stage lab tracking progression, and sales split payment verification with structured manager approval queues.
Meet Luce Vistaa — Designed around the real workflow of optical businesses.
An interface built around clinical workflows: customer details, comprehensive prescriptions, and 3-step order visibility, so you can refocus on care.
Comprehensive capabilities for eye care professionals.
From darkroom refraction entries to final spectacle delivery and GST invoicing, explore how Luce Vistaa streamlines every counter touchpoint.
Optical POS & Billing
Barcode scanning · Split payments (Cash, UPI, Card, Store Credit, Credit Notes) · GST and non-GST billing · Thermal (80mm) and A4 invoices · Store-level discount limits.
Eye Exam & Prescriptions
OD/OS Sphere, Cylinder, Axis, Add, Visual Acuity, PD · Full prescription history per patient · Printable prescription slips with optometrist details · Smart lens and coating recommendations from the prescription.
Lab & Order Tracking
Stages: Confirmed → Lens Lab → Fitting Lab → Ready → Dispatched → Delivered · Promised delivery dates with urgency alerts · Balance collected at handover · Booking receipt that becomes a tax invoice.
Patient 360 & Retention
Contact, prescription, purchase and dues in one profile · Instant search by name, mobile or customer code · Referral rewards and milestone recognition · Reminders for annual checkups, contact lenses, order ready, birthdays and anniversaries via WhatsApp.
AI Customer Intelligence
Describe a segment in plain language and AI builds the filter (e.g. 'customers aged 20–39 who haven't bought lenses in 6 months') · AI-drafted WhatsApp messages with personalisation · One-click outreach · Churn-risk and lifetime-value view · Footfall-to-sale conversion tracking.
Inventory & Stock Insight
Catalogue for frames, lenses, sunglasses, contact lenses, solutions, accessories · Low-stock alerts · Movement ledger for every stock change · Barcode price tag printing · Sales movement by frame style, lens coating and lens type · Multi-branch stock visibility.
Payment Verification & Control
UPI and card payment proof capture · Verification and approval queue for UPI, card and offline receipts · Approvals for returns, cancellations, stock changes, expenses and bank deposits · Cash drawer and day-end balancing · Complete activity audit trail.
Finance, Branches & Security
Live profit and loss, cost of goods and GST breakdown · Vendor bills and purchase orders · Multi-branch management with branch comparison · Role-based staff permissions · Bulk Excel import/export · Tenant-isolated data, hashed sessions, idle logout & audit logs.
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